Privacy Policy
Last updated: 1st October, 2024
We (Nduat Masti Pvt. Ltd., or "NMPL") recognize that your privacy is very important and take it seriously. This Privacy Policy ("Privacy Policy") explains how we collect, use, and disclose your data when you use our website talksy.co.in ("Website") and/or our mobile application called Talksy ("App"). Collectively, the Website and App are referred to as the "Platform".
References to "we", "us", "our", or "NMPL" refer to the Platform and/or Nduat Masti Pvt. Ltd. Any references to "you" or "user" refer to any individual or entity using our Platform. We will not use or share your information with anyone except as described in this Privacy Policy.
This Privacy Policy is part of and should be read with the Talksy Terms of Use ("Terms"). By using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.
1. Information We Collect and How We Use It
| Information We Collect | How We Use It |
|---|---|
| Log-in Data: User ID, mobile number, password, gender, IP address, and approximate age range. | To create and secure user accounts, enable login, and support account verification. |
| Profile Information: Photo, bio, and optional data added to your profile. | To personalize your user experience and display your profile to others. |
| Content You Share: Posts, videos, images, voice recordings, comments, likes, and any metadata or location information associated. | To publish and share your content within the Platform, and for user engagement. |
| Third-party Data: Information provided by external services (analytics, payment systems, partners, etc.). | To enhance user experience and analyze Platform performance. |
| Log Data: Device info, browser info, platform interactions, IP address, search terms, usage logs. | For analytics, security, fraud detection, and Platform improvement. |
| Cookies: Used to track usage patterns and improve service delivery. | To personalize your browsing experience and analyze use. |
| Surveys: Personal information requested during user surveys. | To gather user feedback and improve Platform offerings. |
| OTP Verification: Access to SMS for one-time password verification. | To verify your identity and secure your account. |
| Chat Data: Direct messages between users (opt-in). | To facilitate communication between users; stored on your device, the recipient's device, and NMPL servers for delivery and backup purposes. |
| Contacts List: Access to your phone contacts (with your permission). | To suggest connections and build your network. |
| Location Data: IP-based or GPS-based information. | For account security, personalization, and optional location-based services. |
| Device Data: Includes OS version, mobile model, storage (for media upload), media, and app interactions. | To optimize app functionality, tailor user experience, and support media sharing. |
| Contest Submissions: Data related to contests, challenges, or giveaways. | To facilitate participation, announce results, and distribute rewards. |
2. Disclosure of Your Information
Public Content: Any content that you make public on the Platform (e.g., posts, comments, profile) may be seen and reshared by other users or even outside the Platform. Be cautious when sharing sensitive information.
Affiliated Companies: Your personal data may be shared with NMPL affiliates and group companies for the purposes outlined in this Privacy Policy.
Third Parties: We may share your data with:
- Business partners and technical vendors (analytics, hosting, payments)
- Advertisers in aggregate form (not personally identifiable)
- Legal authorities when required under applicable law
We will not sell your personal information to any third parties.
3. Security Practices
We use industry-standard security technologies (e.g., SSL encryption and secure servers) to protect your data. However, transmission of information over the internet is not entirely secure, and we cannot guarantee absolute protection.
4. Payment
We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read terms and conditions of Razorpay on https://razorpay.com
5. Data Storage
Your data is stored securely using AWS or Google Cloud servers, which may be located in India or abroad. These providers comply with best-in-class security standards.
6. Changes to This Policy
We may update this Privacy Policy periodically. Any significant changes will be posted on this page. You are encouraged to review this Policy regularly.
7. Your Rights
You can:
- Correct or update your personal information
- Delete your account and associated content
- Revoke consent for data collection (which may affect functionality)
- Opt out of promotional communications
Contact us at support@talksy.co.in to exercise your rights. Please allow up to 30 days for a response.
8. Data Retention
We retain sensitive personal data only as long as necessary for legal, business, or operational purposes. Generally, we retain your data for the duration your account is active and for a commercially reasonable period thereafter for backup, archival, and legal purposes. Some non-personal content may remain cached or stored even after account deletion.
9. Third-party Services and Embeds
The Platform may use embedded services (e.g., YouTube, Google Maps) governed by their own privacy policies. We do not control how third-party services handle your data.
10. Communications
We may send service-related messages via SMS, email, or app notifications. These are essential and cannot be opted out of unless you delete your account.
11. Cookies
We use cookies to maintain session of your user. It is not used to personally identify you on other websites.
12. Age of Consent
By using this site, you represent that you are at least 18 years of age or the age of majority in your state or province of residence. Individuals under 18 are strictly prohibited from using Talksy.
13. Grievance Officer
In accordance with the Information Technology Act 2000 and rules made thereunder, the appointed Grievance Officer for Talksy is:
- Name: Shiv Pratap Singh
- Designation: Grievance Officer
- Address: C/O Harpratap Singh, Village Bajheda, Bajhera Mahua Dari, Shahjahanpur, Uttar Pradesh – 242221, India
- Email: support@talksy.co.in
- Working Hours: Monday – Friday
(For legal or police queries only, use: legal@talksy.co.in)
14. Call & Voice Recording
Note: This section applies only to audio — specifically in-app voice calls and voice messages. It does not include video or images; we do not record video or capture images as part of call recording.
Do we record calls or voice messages? With your explicit consent, the Platform may record in-app voice calls or voice messages.
Purpose: Recordings are collected only for limited purposes such as improving product features, enhancing call quality, training and improving speech/voice features, moderation, and troubleshooting.
Confidentiality & third parties: We do not disclose call or voice recordings to third parties for their own use. Recordings are accessed only by authorized personnel on a need-to-know basis and may be shared with our service providers solely to the extent necessary to provide the Services (e.g., secure storage or processing) and only under contractual obligations to protect your data. We will disclose recordings to law enforcement or as required by law when compelled by a valid legal process.
Consent & controls: You will be asked to provide explicit consent before any recording takes place. You can withdraw consent for future recordings via the App settings; revoking consent will not affect recordings made prior to withdrawal.
Storage & retention: Recordings are stored securely and retained only for as long as necessary to meet the purposes described above or as required by law. We routinely delete or anonymize recordings that are no longer needed for feature improvement or legal purposes.
How to request access or deletion: To request access to, correction of, or deletion of recorded audio associated with your account, contact us at support@talksy.co.in. We will respond in accordance with applicable law.
15. Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at:
Email: support@talksy.co.in
Address: Privacy Compliance Officer, NDUAT MASTI PRIVATE LIMITED, C/O HARPRATAP SINGH Jalalabad, Village- Bajheda, Bajhera Mahua dari, Shahjahanpur, Shahjahanpur, Uttar Pradesh, India, 242221